Refund & Cancellation Policy
Effective Date: September 5, 2026
At ManaSangham, our goal is to support Ganesh Utsav organizers, Ganesh Mandals, and community Sanghams with straightforward, fair, and transparent pricing. This policy outlines how one-time payments for our Premium Templates are verified, handled, and resolved in cases of payment issues or refund inquiries.
1. One-Time Payment Structure (₹499)
Core website builder tools and standard festival templates on ManaSangham are available free of charge. Organizers may optionally upgrade their mandal or sangham portal (technically structured as an "association") to our Premium Templates collection:
- One-Time Fee: The Premium Templates unlock requires a single one-time payment of ₹499 per mandal or sangham (technically structured as an "association").
- No Recurring Subscriptions: There are no recurring auto-debit charges, monthly renewals, or hidden subscription fees.
- Manual Payment Flow: Payments are transferred directly via UPI using the beneficiary UPI ID displayed in your dashboard. After completing the payment, organizers submit proof of transaction (UTR/UPI Reference Number, date, time, and optional screenshot).
2. Verification & Activation Process
Premium access is activated only after manual verification and administrative approval.
Submitting a payment request in your dashboard puts the request in a "Verification Pending" state. Our administrative team cross-verifies the bank reference number (UTR) and transaction amount before activating premium template access for your association. Verification typically takes up to 24 hours.
3. Unverified or Rejected Payment Submissions
If a submitted payment request cannot be confirmed (for example, if an incorrect UTR was entered, a duplicate was submitted, or the payment could not be matched against received bank records), the submission may be marked as "Rejected" with an explanatory reason.
If Money Was Transferred but Submission Was Rejected:
If funds were successfully debited from your bank account but your payment request could not be matched or was rejected, please do not make a second payment immediately. Contact us directly at manasanghamofficial@gmail.com with your mandal or association name, transaction date, time, UTR number, and payment receipt screenshot. We will review the banking record and manually approve your access.
4. Refund Evaluation Policy
Because premium templates provide instant digital access upon approval, fees are generally non-refundable once the service has been verified and active. However, we review legitimate refund requests on a case-by-case basis in accordance with applicable law and the specific circumstances of the transaction:
- Duplicate Payments: If you accidentally submitted and transferred multiple payments for the same mandal or association, the duplicate amount will be promptly reviewed and refunded to your source account upon verification.
- Inability to Activate: If technical failure on our platform permanently prevents you from accessing the approved premium templates and our support team is unable to resolve the issue, a full refund will be processed.
- Unapproved Transactions: If money was transferred but you decide to cancel before administrative verification/approval has occurred, you may request a cancellation and refund.
5. Cancellations
Since ManaSangham does not employ recurring subscriptions or automatic credit card renewals, there are no ongoing memberships that require cancellation. Your one-time upgrade provides ongoing access for the specific mandal or sangham website (association) for which it was purchased.
6. Contact for Payment Support & Refunds
To report an accidental duplicate payment, request a refund, or inquire about a pending transaction, please email our support team with the following details:
- Your registered account email address
- Your Mandal / Sangham Name and Handle (e.g., /a/your-sangham)
- UPI Reference Number / UTR
- Date and timestamp of transaction
- Transaction screenshot from your UPI app (Google Pay, PhonePe, Paytm, etc.)